Finance & Insurance

Finance and insurance is difficult to translate to a home environment, retail experts say. Here are a few strategies for success.

A deluge of customer inquiries swamped auto lenders last year at the onset of the coronavirus pandemic that killed hundreds of thousands of Americans and skyrocketed unemployment. Nanci, GM Financial's artificial intelligence-powered chatbot, eased the transition to work from home for the lender.

Dealership responsibility to produce adverse action notices to consumers rejected for automotive financing and enhanced anti-discrimination protections were among approximately 100 recommendations an external task force made last week to the Consumer Financial Protection Bureau. The CFPB charged the task force with identifying issues...

The move is part of the company's strategy to evolve into a multiservice mobility solutions provider from its subscription service roots.

Cox Automotive says customers who obtain new-vehicle financing at higher interest rates were priced out of the market amid pandemic conditions.

Car dealerships should consider adopting some of the latest technology to speed the finance and insurance process and make the experience more satisfying.