Mar 09, 2020
Current Issue | Finance & Insurance | Mobility Report | Retail
Where does F&I fit in the digital retailing puzzle?
Consensus doesn't yet exist on what a digital retailing experience looks like nor how F&I fits into it. But there's generally agreement that dealerships need to evolve to provide a more seamless customer experience.
Mar 09, 2020
Perhaps the most challenging aspect of creating a digital automotive retail experience is incorporating F&I products online.
Mar 09, 2020
Unlocking the capabilities of connected-car technology to improve customer experience and drive value to franchised dealers is among Ford Credit CEO Marion Harris' top priorities.
Mar 09, 2020
The platforms are the captives' latest efforts to streamline the experience and improve coordination among the dealership, lender and customer.
Mar 09, 2020
Dealers and lenders are grappling with new methods of financing and protecting vehicles as the industry wrestles with rapid change.
Mar 09, 2020
Current Issue | Finance & Insurance | Mobility Report | Retail
Fintechs say, if you can’t beat ’em, join ’em
Financial technology companies entered the U.S. auto finance market to disrupt it. Today, the most successful ones collaborate with the very industry chieftains they sought to overthrow.