Jul 04, 2022
As computer diagnostics become a bigger part of automotive service work, TechForce diversity and inclusion leader Dana Rapoport sees more opportunities for women.
Jun 13, 2022
There has been a surge in the number of podcasts about the service, parts and collision aspects of a car dealership since the pandemic hit in early 2020.
Jun 13, 2022
If you're thinking of starting your own podcast, hosts of fixed ops shows say it's important to make it sound good, keep it tight and be consistent.
Jun 12, 2022
To get a customer to reconsider recommended repairs they rejected, try building a relationship instead of employing aggressive sales tactics.
Jun 12, 2022
Parts shortages and a surge in repair work could spur dealerships to add 3D-printing capability in about 5 to 7 years.
Jun 12, 2022
Hiring an out-of-town tech is becoming more common. How you treat your new hire goes a long way toward building or destroying their loyalty.