Dec 05, 2022
Current Issue | Dealer Headlines | Fixed Operations | Retail
EV technicians need a new, safer toolbox
In addtion to new EV tools, proper safety training for technicians and other service department staff who may come in contact with the vehicle — from parts runners to porters — is essential.
Dec 05, 2022
Current Issue | Dealer Headlines | Fixed Operations | Retail
College invests in next-gen technicians
A new California community college automotive technology building hopes to appeal to younger students who want to work with computers, not wrenches, when repairing electric and autonomous vehicles.
Nov 16, 2022
Business is still good. Repair orders and revenue are up. Most dealership service departments have all the work they can handle, and then some. But issues and challenges still loom.
Nov 12, 2022
Current Issue | Dealer Headlines | Fixed Operations
AAA: Repairs, maintenance nearly 10 cents a mile for first 5 years
AAA's 2022 cost of ownership analysis uses the price of an extended warranty as a proxy for unexpected repair bills.
Nov 04, 2022
Current Issue | Fixed Operations | Retail
Cross-department collaboration offers dealers a competitive advantage
When dealership sales and service departments work together, customers benefit and business thrives
Nov 04, 2022
Service departments need a safety plan and employees must follow it daily to avoid injuries and workplace violations.