Fixed Operations

The cover of this 1950 sales catalog from Rotary Lift displays The Automotive Lift Institute's products.

A Southern California Kia store has reached a confidential settlement after a jury awarded $21,503,420 to a motorcyclist hurt in a crash caused by a negligent technician.

I came to be the new editor of the same way Adam Silverleib got into the car business: by following in Dad's footsteps.

The vice president of operations for Carter Myers Automotive in Charlottesville, Va., Matt Walsh, says service advisers need sales training as much as vehicle sales and finance and insurance staffs.

Breaking it down It is estimated that Americans spend about 120 million hours a year sitting in traffic as a result of vehicle breakdowns. These roadside incidents not only cost the person with the damaged or broken vehicle, they also put a dent in the economy because of lost production....

A new survey indicates that even when advisers perform a multipoint inspection at the service center, customers often fail to notice them.