Retail

Cadillac will pilot Cadillac Live on Monday after launching the program in Canada in March. All Cadillac dealerships in Canada opted into the program. So far, 160 U.S. dealerships in the five pilot states have opted in.

In the latest Cox Automotive Dealer Sentiment Index, more than half of the franchised dealers most concerned about the political climate were located in the Northeast and Midwest.

Some consumers won't disclose their Social Security numbers or other personal info on the web, which can hamper dealerships' online-sales efforts.

Auto dealerships outside the Golden State should prepare to be regulated under the California Consumer Privacy Act or similar laws being proposed in other states, experts say.

Audi Warwick, a Penske Automotive Group store in Rhode Island, developed its own feeder system three years ago to alleviate high turnover on the sales floor and in the service bays.

Experts offer these tips to help dealerships prevent — or cope with — a cyber data breach or attack through the F&I office.