December 9, 2015
NJ CAR will be conducting a half-day Seminar for Service Managers and Service Advisors December 9, 2015, at the DoubleTree By Hilton (700 Hope Road, Eatontown, NJ 07724). Ken Carlson of ManageRite will provide all registrants with proven tips on selling more service.
TURNING THE INCOMING PHONE INQUIRY INTO AN APPOINTMENT
57% of Service Advisors do NOT ask for an appointment, and 81% of a Service Department’s customer appointments originate from the phone. Ken will provide attendees with cutting edge techniques to turn the phone call into Profit.
SERVICE WRITE UP
Registrants will learn about reducing one-line Repair Orders and how to sell maintenance that extends beyond a simple oil change.
SELLING FOUND WORK WITH POWERFUL TECHNIQUES
Learn proven objection-handling techniques whether a customer is on the phone or standing in your Service Department.
“The Guide To Selling More Service” Seminar is only $199 per participant for NJ CAR Dealer Members and includes all course materials. The training will be held from 9 AM until 1 PM (breakfast and refreshments will be provided).
You can register for this (or any NJ CAR ACADEMY) Seminar at the NJ CAR ACADEMY Page under the EDUCATION Tab on the public side of the Coalition’s Website (www.njcar.org). For your convenience, we have also attached a Registration Form to this NewsLetter.